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Since 2003, our highly trained, friendly support team is standing by to help you. When you contact us, we will reply within just a few hours during normal business times. We're open from 9am - 5pm PST, Monday through Thursday. It's best to contact us during those times to ensure the quickest response.
Our current response time is about 5 hours. Expect a reply between 9 am - 5 pm PST, Monday through Thursday.
*Please Note: We Are Closed on the Following Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas and New Years Break (December 24 - January 1st).
Why We Offer Email Support Only
We offer email support for a few very important reasons. Our support is 100% online because:
- We track all of your support requests and activity! We use a support helpdesk software that allows us to instantly view your account activity, details, past support, and so much more.
- We keep detailed records all in one place. With online support, nothing gets lost and everything is tracked. Our support helpdesk software keeps all of your information and requests organized under your personal profile.
- We send you screenshots and videos! A picture is worth a thousand words. That's where our library of screenshots and video tutorials can help if you run into any problems. Our support team can send them to you to help with all of your support needs.